Política de reembolso

REFUND POLICY

RETURNS
Our return policy lasts exactly 14 days from the date of product delivery. If 14 days have gone by since your package was delivered, unfortunately, we cannot offer you a refund or an exchange under any circumstance. To be eligible for a return, your item must be completely unused, in the same condition that you received it, and must remain in its original packaging.

REFUNDS (IF APPLICABLE)
Once your return is safely received and inspected by our logistics team, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be automatically processed, and a credit will be applied to your original method of payment within a standard window of business days.

EXCHANGES AND RETURN SHIPPING
We only replace items if they arrive defective or damaged. If you need to initiate a return process, contact us directly at support@sanvioshop.com to receive authorized return instructions. The customer is fully responsible for paying all shipping costs associated with returning the item. Shipping costs are strictly non-refundable.